Customer service automation, inventory enquiries, and workflow integration — powered by AI
Retailers and trade businesses across West Wales — from Carmarthenshireand Ceredigion to Pembrokeshire and Swansea — lose hours every week to repetitive customer enquiries, stock checks, and fragmented supplier communications. These are exactly the tasks AI handles well. We design and build the systems that keep your team on the shop floor and your operations running.
Where your team's time is going — and where it shouldn't be
The retailers we speak to aren't struggling with a lack of customers. They're struggling with the volume of low-value, repetitive enquiries that pull staff away from serving customers and managing the shop floor.
15–25 hours recovered per week
Recover 15-25 hours per week per store by automating customer service, stock enquiries, and admin tasks that pull staff from the shop floor.
35% faster complaint resolution
AI-assisted service resolves customer complaints 35% faster. Instant responses mean customers get answers immediately, without waiting or being transferred.
30–50% better inventory forecasts
AI-assisted stock tracking reduces inventory forecast errors by 30–50%. Know exactly what you have, where it is, and when to reorder.
Three tiers — start where it makes sense
Every retail business is different. We've designed three deployment tiers so you can start with the highest-value opportunity and expand from there. The Discovery Audit tells you exactly which tier fits your operation — and the £700 audit fee is fully offsettable against any implementation.
Customer Service Assistant
AI handles customer enquiries across phone, email, and web. Instant responses to common questions — staff stay on the shop floor serving customers.
Inventory + Customer AI
Customer service automation combined with real-time inventory lookup. Customers get instant stock answers without staff leaving the counter.
Full Retail AI Suite
Comprehensive AI layer across customer service, inventory enquiries, order tracking, and supplier workflow management. End-to-end retail automation.
Ready to find out exactly what AI can do for your retail business?
Start with a Discovery Audit. A full day on-site, a clear written report, and a costed roadmap built around your business. No obligation to proceed — and the fee is fully offsettable against any implementation you choose.